Privacy Policy

1. Who We Are

KASTU is a bath and self-care brand operated by Guangzhou Liangtian International Trade Co., Ltd. / 广州亮天国际贸易有限公司.

Our website provides information about KASTU bath bombs, aromatherapy-inspired bath products, gift-ready bath collections, customer service, ordering, shipping, returns and other related services.

2. Information We Collect

Information You Provide

Depending on how you use our website, we may collect:

• Name and contact information.
• Email address and telephone number where provided.
• Billing and shipping addresses.
• Account registration information.
• Order numbers, purchased products and transaction information.
• Messages and customer-service communications.
• Return, refund, damaged-product or replacement information.
• Reviews, feedback, photographs or other content you voluntarily submit.

Information Collected Automatically

• IP address.
• Browser type and version.
• Device and operating-system information.
• Pages viewed and website interactions.
• Referring website or search source.
• Date, time and approximate duration of visits.
• Approximate geographic information derived from IP address.
• Cookie identifiers and similar technical information.

3. How We Use Personal Information

We may use information to:

• Process, confirm and fulfil customer orders.
• Provide shipping and delivery information.
• Provide account and customer-support services.
• Respond to product and order inquiries.
• Manage eligible returns, refunds and replacements.
• Prevent fraud, abuse and unauthorized transactions.
• Maintain website security and technical stability.
• Improve our products, website and shopping experience.
• Measure website and marketing performance.
• Maintain accounting and business records.
• Meet applicable legal, regulatory and tax obligations.

4. Legal and Business Purposes

Depending on applicable law and the circumstances, processing may be based on performance of a contract, legitimate business interests, consent, legal compliance or another lawful basis.

Where processing depends on consent, you may withdraw that consent subject to applicable law.

5. Cookies & Similar Technologies

Our website may use cookies, pixels, local storage and related technologies to operate shopping-cart functions, remember settings, maintain login sessions, understand website usage, prevent abuse and measure marketing effectiveness.

You can control many cookies through your browser settings. Disabling necessary cookies may prevent certain website features, including checkout or account functionality, from working correctly.

6. Payments & Order Processing

Payments may be processed by independent payment-service providers. These providers may receive billing details, transaction identifiers, payment status and fraud-prevention information.

KASTU does not intentionally store complete payment-card numbers on its own website systems where payment information is handled directly by authorized payment processors.

7. When We Share Information

We may provide information to service providers when reasonably necessary to operate our business, including:

• Payment processors.
• Shipping, logistics and fulfilment providers.
• Hosting and IT providers.
• Email and customer-support systems.
• Analytics and website-performance providers.
• Fraud-prevention and security services.
• Professional advisers.
• Government or regulatory authorities where legally required.

8. International Processing

Customers, our company and our technology or service providers may be located in different countries. As a result, information may be processed outside the country where you live.

Where required, we take reasonable steps intended to protect information transferred internationally.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, legal, accounting, fraud-prevention and dispute-resolution requirements.

Different categories of information may have different retention periods.

10. Your Privacy Rights

Depending on your location, you may have rights relating to your personal information, which may include the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally available.
• Request a copy of certain information.
• Object to or restrict certain processing.
• Withdraw consent where consent is the applicable basis.
• Opt out of certain marketing communications.
• Exercise other privacy rights provided by applicable law.

To submit a request, email langruizhubao@foxmail.com . We may need to verify your identity before completing a privacy request.

11. Information Security

We use reasonable administrative, organizational and technical safeguards intended to protect information against unauthorized access, misuse, disclosure, loss or alteration.

No internet transmission or data-storage method can be guaranteed to be completely secure.

12. Children's Privacy

This website is intended for a general adult shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may link to third-party websites such as payment providers, shipping providers, social platforms or marketplaces. Their privacy practices are controlled by their own policies.

Updates to This Policy

We may update this Privacy Policy to reflect changes to our business, website, services, technology or legal requirements. The effective date at the top of the page identifies the current version.