Returns & Refunds

1. Our Return Approach

Bath bombs and bath-care products are personal-care products. Product hygiene, packaging condition and whether an item has been used are therefore relevant to return eligibility.

2. 30-Day Return Request Period

Products purchased directly through kastu-bath.com may generally be requested for an eligible return within 30 days after delivery, unless another period is clearly disclosed at checkout.

A standard return should generally be:

• Unused.
• Unopened.
• In substantially the same condition as received.
• In original packaging where reasonably possible.
• Supported by an order number or proof of purchase.

3. Products Generally Not Eligible for Change-of-Mind Returns

• Opened bath bombs or personal-care goods.
• Used products.
• Items damaged after delivery through misuse.
• Items affected by improper storage, water or excessive humidity after delivery.
• Products returned without approval where prior authorization is required.
• Final-sale products where permitted by law.

4. Damaged, Defective or Incorrect Products

If an item arrives broken, leaking, materially damaged, defective, incomplete or different from what was ordered, please contact us as soon as reasonably possible and preferably within 7 days of delivery.

We may ask you to provide photographs of:

• The product.
• The damaged area.
• The outer shipping package.
• The internal protective packaging.
• The shipping label.

Depending on the circumstances and inventory availability, we may provide a replacement, refund or other appropriate resolution.

5. How to Request a Return

6. Return Shipping

Where a qualifying return is caused by our error, such as a wrong, damaged or qualifying defective item, we will provide an appropriate return or replacement solution.

For eligible change-of-mind returns, the customer may be responsible for return shipping where permitted by applicable law.

7. Inspection of Returned Goods

Once a return is received, it may be inspected to confirm condition and eligibility. We will then notify you whether the requested refund or other resolution has been approved.

8. Refund Method

Approved refunds are normally issued to the original payment method. Banks, card providers and payment processors may require additional business days after the refund is issued before funds appear in the account.

9. Original Shipping and Service Charges

Original shipping, expedited shipping, gift services or similar fees may be non-refundable where permitted by law unless the return resulted from our error.

10. Replacements

A replacement may be offered for eligible damaged, defective, incomplete or incorrect products where inventory is available.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We may be able to cancel an order before it is packed or transferred to a carrier or fulfilment partner.

Once an order has shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.

12. Delivered but Not Located

If tracking indicates delivery but the parcel cannot be located, check mailboxes, parcel lockers, reception desks, building offices, safe delivery areas and, where appropriate, neighbouring addresses.

You may also contact the shipping carrier for additional delivery information.

13. Marketplace Purchases

Products purchased through Amazon or another independent marketplace generally follow that marketplace's return and refund system.

KASTU can still assist with product-specific questions, but the marketplace may remain responsible for processing the return.

14. Consumer Rights

Nothing in this policy is intended to reduce mandatory consumer rights that apply under applicable law.