Terms & Conditions

1. Acceptance of These Terms

By accessing kastu-bath.com, browsing products, creating an account, submitting an order or otherwise using our website, you agree to these Terms & Conditions and applicable policies referenced on this website.

If you do not agree with these Terms, please discontinue use of the website.

2. About KASTU

KASTU is a bath and self-care brand operated by Yixian Lüchun Trading Co., Ltd. 衣娴绿春商贸有限公司.

Our current collection focuses on bath bombs, aromatherapy-inspired scent experiences and gift-ready bath products.

3. Website Use

You agree not to:

• Use this website for unlawful or fraudulent activities.
• Attempt unauthorized access to accounts, servers or systems.
• Introduce malicious software or harmful code.
• Interfere with website operation or security.
• Submit false or misleading order information.
• Impersonate another person.
• Use automated methods to abuse or disrupt our services.

4. Product Information

We make reasonable efforts to provide accurate descriptions, photographs, prices, scent information, quantities and product details.

Bath bombs are physical products, and minor variations in shade, texture, decorative material, packaging and appearance may occur. Screen settings and photography can also affect perceived color.

5. Product Safety & Intended Use

References to fragrance, relaxation, moisturizing feel or spa-inspired use describe general consumer experience. KASTU products are not intended to diagnose, treat, cure or prevent disease.

6. Orders

By placing an order, you agree to provide current, accurate and complete billing, shipping and contact information.

We may decline, hold or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock shortages, obvious listing errors, shipping restrictions or inaccurate customer information.

7. Pricing & Availability

Prices and product availability may change from time to time. Applicable taxes, delivery charges and other costs are shown at checkout where required.

We reserve the right to correct obvious pricing, description or inventory errors.

8. Payments

Payments may be processed through independent payment providers. By completing checkout, you authorize processing of the amount displayed in your final order summary.

Payment providers, banks and card issuers may conduct independent security or fraud checks.

9. Shipping & Delivery

Shipping is governed by our Shipping & Delivery policy.

Estimated delivery dates are estimates unless explicitly guaranteed. Weather, customs, carrier operations and other external events may cause delays.

10. Returns & Refunds

Direct website purchases are subject to our Returns & Refunds policy.

Because bath bombs are personal-care products, used or opened goods generally cannot be returned simply because a customer changes their mind, except where otherwise required by applicable law.

11. Damaged or Incorrect Goods

If an item arrives materially damaged, defective, incomplete or incorrect, contact customer service promptly with the relevant order number and, where requested, photographs of the item and packaging.

12. Third-Party Marketplaces

If KASTU products are purchased through Amazon or another marketplace, the marketplace's payment, shipping, account, return and refund procedures generally apply to that transaction.

13. Intellectual Property

KASTU branding, logos, product photographs, graphics, website designs, product descriptions and other original website content are owned by us or used with authorization and may be protected by intellectual-property law.

You may not reproduce, resell or commercially exploit our website content without authorization except where permitted by law.

14. Reviews & Submitted Content

If you submit reviews, images, feedback or other content, you confirm that you have the right to provide that content and that it does not violate applicable law or third-party rights.

Where legally permitted, submitted content may be used to respond to customers, improve products or display genuine customer feedback.

15. Website Availability

We work to maintain a reliable website but cannot guarantee uninterrupted access. Maintenance, hosting incidents, network problems and third-party service interruptions may temporarily affect functionality.

16. Liability

To the maximum extent allowed by applicable law, we are not responsible for indirect or consequential losses arising from misuse of products, third-party platform failures or events outside our reasonable control.

Nothing in these Terms removes mandatory consumer rights or liability that cannot legally be excluded.

17. Privacy

Personal information is handled as described in our Privacy Policy.

18. Changes to These Terms

We may update these Terms when our website, business operations, products, technology or legal obligations change.

19. Governing Law & Consumer Rights

These Terms are subject to laws applicable to the business operator, together with mandatory consumer-protection rules that may apply in the customer's jurisdiction.

Updates to This Policy

We may update this Privacy Policy to reflect changes to our business, website, services, technology or legal requirements. The effective date at the top of the page identifies the current version.